V.I.P. guests, such as Presidential and Elite Thunder Club members, may receive personalized concierge services and special attention from a casino host. V.I.P. services are usually based on play, subject to availability, and also may include hotel suite accommodations, limousine, special access to performances, priority seating at select restaurants, invitation-only tournaments, gaming offers and 24-hour dedicated phone assistance. A Team Member in the host office or hotel lobby would be happy to provide you with more information, or you can call V.I.P. Services at 800-822-6182.